Account Registration/Information
I did not receive an email to verify my email. What should I do?
Check your SPAM folder. If you require assistance or have any questions, please contact Carrier Support by email at carriersupport-us@holcim.com
Why hasn’t my access been approved?
It takes up to seven business days for carrier account approval. If you require assistance or have any questions, please contact Carrier Support by email at carriersupport-us@holcim.com
How do I find my carrier number to register?
Your carrier number can be found on the BOL or on your remittance. If you require assistance or have any questions, please contact Carrier Support by email at carriersupport-us@holcim.com
How can I change my email address?
If your email address has changed, please create a new account with the new email address.Carrier support should be able to delete the old account. If you require assistance or have any questions, please contact Carrier Support by email at carriersupport-us@holcim.com
How do I contact Carrier Support?
If you require assistance or have any questions, please contact Carrier Support by email at carriersupport-us@holcim.com
How do I contact Carrier Support?
From the main login page, you can click on the “Forgot Password” link and follow the onscreen instructions to change your password.
General Inquiries
What timeframe do invoices need to be submitted?
All invoices must be submitted correctly within 28 days of the ship date.
What is required for demurrage invoices?
Order Desk must be notified same day of detention. Submission should include invoice, completed detention form with signatures and copy of the BOL.
How are diversion miles calculated?
Diversion miles are paid with the following formula using IntelliRoute with MileMaker.
Example: A driver picks up a load at Origin (point A) and takes to the original customer (point B). Then the load is diverted to a different customer (point C). Therefore, you can bill us for the total miles driven minus the miles we auto paid.
The total miles driven = (A to B) + (B to C) = 100 + 50 = 150 miles
We will auto pay A to C = 115 miles
Therefore, you can bill us for 150 – 115 = 35 miles
The total amount to be uploaded to the Portal is:
35 miles x $1.00 = $35.00
